Fax or Email transmission of combined documents
If a claim is faxed or emailed, each fax or email transmission should contain only 1 claim form and the supporting documentation for that claim. Remember: All documents sent via email must be a SINGLE FILE, PDF or TIF/TIFF document.
When documents are combined and transmitted together, this will delay the processing of your claim by up to 7-10 days.
Verify the receipt of a fax, document or e-mail on-line
Faxes/emails are generally recorded within 60 minutes of receipt during our business hours. You can see what documents we have received from you (as soon as we can) after logging-in by clicking on "Documents Received". Mail, depending on our volume, may take 1 to 2 days to display after receipt.
Due to the high volume of claims received for the March 31, 2015 cutoff, please allow 5-7 additional days between March 15 and April 10, 2015 for your documents to be recorded into our system.
We expect call volume to be high between March 28 and April 5 so we encourage you to check on-line to verify if your documents have been received.
Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
There were no changes to the Affordable Care Act ("ACA") with respect to how it affects the Flex Plan for 2015. Therefore, you still cannot use employer contributions for an Exchange or Individual Policy. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses. Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at www.flexplan.com/aca
Anthem Cyber Attack - Credit Protection Services On March 17th, Anthem learned that a second health plan was the subject of a cyber attack. This is a different attack than the one suffered by Anthem. Anthem members who accessed medical care in Alaska, Washington or Oregon, serviced by Premera, may have been affected by the latest cyber attack and are encouraged to visit PremeraUpdate.com or call 800-768-5817 for up-to-date information. Anthem continues to cooperate with the FBI on the investigation of its attack and has taken numerous steps to increase cyber security, including requiring a third level of authentication for system administrators.
All members who are potentially impacted by these Cyber Attacks may now enroll in credit protection services. Current and former Anthem Blue Cross members can visit www.AnthemFacts.com to learn more about credit monitoring and identity theft repair services provided by AllClear ID, a leading and trusted identity protection provider. All services are available for two years.
Identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the cyber attack, these services are automatically available and do not require enrollment. Please visit AnthemFacts.com to learn how to access these services. Members may access identity repair services by calling 877-263-7995 (9am-9pm ET).
The free credit monitoring services (Identity Repair Assistance, Credit Monitoring, Child Identity Protection, Identify theft insurance, Identity theft monitoring/fraud detection, Phone Alerts) require a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24 month coverage period, and can learn how to sign up at www.AnthemFacts.com Members who do not have access to the Internet may call 877-263-7995 for assistance. Spanish-speaking members may access information at www.AnthemInforma.com or receive assistance in Spanish at 877-263-7995.
New Claims Reimbursement Status Option Once you have logged in to your account, in the "Claims Reimbursement" section, there is a new option titled, "Claims Reimbursement Status." This option will allow you to view the Evidence of Processed Claim (EOPC) for all claims previously submitted and provide an up to the minute status on the processing of your claims. If the claim has been paid, the check number and date will be displayed. If the claim has not been paid, the system will show the projected payout date. We hope you find this new feature helpful.
Looking for Claim Forms or Health Information Authorization Forms? You must log in to view forms or click here.
Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.
Email Validation Procedure
If you have not enrolled on-line, the first time you log in you will be asked to provide your email address. You will then be sent a validation e-mail. When you receive the e-mail, click on the link, and you will be prompted to enter your PIN. Once you enter your PIN you will be logged in. This process must be completed one time prior to accessing your personal account information. Once you have validated your account, you may login as usual.
The Entertainment Industry Flex Plan began more than 30 years ago to provide benefit solutions for Union Members in the 'Industry'. During this lengthy period of time, we have evolved to represent many affiliations of Unions throughout the United States and more than 27,000 members. As a result, we have learned and therefore refined what we do to continually improve service to our membership.