If you plan to Email or Fax your Claims

Please send each individual claim form (without instructions) and supporting documentation as one fax or email transmission.

Do not send more than one claim form and supporting documentation in one email or fax transmission or it will significantly delay the processing of your claim. These claims will be processed after all other claims have been processed.

If you cannot send a multi-page PDF file, please submit your claim via fax or US Mail. Claims broken into multiple emails will processed after all other claims have been processed.

Important Dates

Projected April Eligibility Billing Date
2018 Claims Deadline Claims sent by US Mail must be postmarked by 11:59pm PT 03/31/2019.

Faxes/E-mails must be RECEIVED in our office by 11:59 pm PT 03/31/2019.

The processing of claims received in March may be delayed so please submit your claims as early as possible with the proper documentation. Refer to the instructions on the claim form for more information.
Payments for April Eligibility must be made by 11:59pm PT
Office closed for Good Friday
Office closed for Memorial Day

What's New

2018 Claims must be filed by 03/31/2019 (11:59 pm PT)
You may submit your claim by: Mail, Fax or Email

Your 2018 claim must be postmarked by 03/31/2019 for us to be able to process it. If you experience a problem faxing a claim, please do not attempt multiple transmissions as this will delay the processing of your claim; please email or mail it. If you experience an error faxing your claim, we can accept your claim after the claims cutoff date of 03/31/2019 only if you mail the claim to us by 04/10/2019 with a copy of your fax transmission log.

Please do not combine 2018 and 2018 claims on the same form or combine insurance premiums with out-of-pocket medical expenses as items on the incorrect form will be denied.

Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always guaranteed for the calendar year. If you still have an individual or exchange policy, you should compare the benefits and rates of your current plan to the plans offered through the Flex Plan to see which option is best for you.


If you are covered by Exchange or Individual Policy you cannot use employer contributions for the payment of those premiums. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses (unless you have "Grandfathered" monies in your account). Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at www.flexplan.com/aca

Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.

Email Validation Procedure
If you have not enrolled on-line, the first time you log in you will be asked to provide your email address. You will then be sent a validation e-mail. When you receive the e-mail, click on the link, and you will be prompted to enter your PIN. Once you enter your PIN you will be logged in. This process must be completed one time prior to accessing your personal account information. Once you have validated your account, you may login as usual.


The Entertainment Industry Flex Plan was created in 1985 to provide benefit solutions for Union Members in the Entertainment Industry. During this lengthy period of time, we have evolved to represent many affiliations of Unions throughout the United States and more than 31,000 members. As a result, we have learned and therefore refined what we do to continually improve service to our membership.

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