What's New

2018 Claims must be filed by 03/31/2019 (11:59 pm PT)
You may submit your claim by: Mail, Fax or Email

Your 2018 claim must be postmarked by 03/31/2019 for us to be able to process it. If you experience a problem faxing a claim, please do not attempt multiple transmissions as this will delay the processing of your claim; please email or mail it. If you experience an error faxing your claim, we can accept your claim after the claims cutoff date of 03/31/2019 only if you mail the claim to us by 04/10/2019 with a copy of your fax transmission log.

Please do not combine 2018 and 2019 claims on the same form or combine insurance premiums with out-of-pocket medical expenses as items on the incorrect form will be denied.

Checking to see if we have received a document?
If you are trying to verify receipt of a document sent via US Mail, Fax or Email has been received, please allow 5-7 days due to the high volume of documents received. Please retain fax transmission logs and email auto responses.

We expect call volume to be high between March 28 and April 5 so we encourage you to check on-line to verify if your documents have been received.

2018 Claims received during March
Due to the large number of claims submitted during the last claims cycle for 2018 (03/15/2019 - 03/31/2019) there may be a delay in issuing claim payments. Claim payments not issued on the 04/20/2019 payout should be issued by the 05/05/2019 payout provided necessary information is submitted.

Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always guaranteed for the calendar year. If you still have an individual or exchange policy, you should compare the benefits and rates of your current plan to the plans offered through the Flex Plan to see which option is best for you.

           www.flexplan.com/aca-compare

If you are covered by Exchange or Individual Policy you cannot use employer contributions for the payment of those premiums. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses (unless you have "Grandfathered" monies in your account). Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at www.flexplan.com/aca

Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.

Email Validation Procedure
If you have not enrolled on-line, the first time you log in you will be asked to provide your email address. You will then be sent a validation e-mail. When you receive the e-mail, click on the link, and you will be prompted to enter your PIN. Once you enter your PIN you will be logged in. This process must be completed one time prior to accessing your personal account information. Once you have validated your account, you may login as usual.