What's New

COVID-19 Updates
As a result of the COVID-19 Pandemic's impact on Flex Plan Participants, the Trustees of the Entertainment Industry Flex Plan have approved the following:

⚬ The copayment for the testing of COVID-19 is waived for the insurance plans offered by the Flex Plan (Plan 60, Plan 80, and Kaiser)

⚬ The 2019 Claims Submission Deadline has been extended until 06/30/2020.

⚬ The $20.00 reinstatement fee is waived for 90 days (05/01/2020 - 07/31/2020).

⚬ The 4% credit card convenience fee is waived for 90 days (04/25/2020 - 07/25/2020)


Sign-up for your Telemedicine Benefit before you need it
All of the medical insurance benefits offered through the Flex Plan have telemedicine. This allows you to make a video call (for less than an office visit) without having to go to a doctor s office or emergency room.

You can have a private and secure video visit with a board-certified doctor 24/7 on your smartphone, tablet, or computer with a webcam. It is a quick and easy way to get the care you need with no appointments or long wait times.

When your own doctor is unavailable, use telemedicine if you have pink eye, a cold, the flu, a fever, allergies, a sinus infection, or other common health conditions. A doctor can assess your condition, provide a treatment plan, and even send a prescription to your pharmacy, if needed.

Important: You must register for this service before you can use it. Register now before you need to use it. Consider loading it on your mobile device so it will be with you at all times.

Registration Information:

  Plan 60 and Plan 80
⚬ Copayments $20 and $15 respectively

  Kaiser (California Only)
⚬ Copayment $0

If you don't have Flex Plan coverage, check with your carrier to see if they offer telemedicine benefits. If they do, be sure to register.

Checking to see if we have received a document?
If you are trying to verify receipt of a document sent via US Mail, Fax or Email has been received, please allow 5-7 days due to the high volume of documents received. Please retain fax transmission logs and email automatic responses.

We expect call volume to be high between March 28 and April 5 so we encourage you to check on-line to verify if your documents have been received.

Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always guaranteed for the calendar year. If you still have an individual or exchange policy, you should compare the benefits and rates of your current plan to the plans offered through the Flex Plan to see which option is best for you.

           www.flexplan.com/aca-compare

If you are covered by Exchange or Individual Policy you cannot use employer contributions for the payment of those premiums. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses (unless you have "Grandfathered" monies in your account). Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at www.flexplan.com/aca

Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.