COVID-19 Updates

Exception for Making or Changing Pre-tax Elections through 12/2020

The Trustees of the Entertainment Industry Flex Plan recognize the importance of your health benefits during these unprecedented times. Therefore, they have amended the Plan in accordance with recent IRS guidance, which provides you with additional flexibility due to COVID-19.

Effective September 1, 2020, you may make a new pre-tax election, even if you did not make an election during Open Enrollment.

You may also modify a pre-tax election, the percentage, the maximum, or both. If you made elections with more than one employer, all percentages must be the same.

Pre-tax election changes must be made prospectively; therefore, you may adjust your elections only for the remaining months in 2020.

To make or change a pre-tax election, you must call Member Services at 323/993-8888 or 888/FLEX-401k, Option 1, between the hours of 07:30 am - 05:00 pm PT (Monday through Friday).

The exceptions outlined in this notice expire on December 31, 2020. If you wish to have pre-tax withholdings for 2021, you must make an election between December 5, 2020, and December 31, 2020.

The Entertainment Flex Plan Office is Open

We are making every effort to continue to service Plan participants to the best of our abilities in light of the global pandemic from COVID-19. We are working to conform to CDC, Department of Labor, HHS, county, and city workplace recommendations to protect our staff and minimize staff absenteeism.

The Flex Plan is an "essential business" because we provide health and welfare benefits to our participants, so we will remain open. To maintain a safer workplace, approximately one half of our staff is working remotely.

Incoming and outgoing mail cannot be processed remotely. We expect the US Postal Service will be affected due to personnel shortages as well as the additional burden of more letters and packages shipped via US Mail. For this reason, we believe there will be delays in the receipt and delivery of US mail.

We would appreciate your help by signing up for email delivery.

We also ask that you communicate with us electronically and refrain from using US Mail, if possible.

Important Dates

Projected March eligibility billing date
Payments for March Eligibility must be made by 03:00 pm PT
2020 Claims Deadline
Claims sent by US Mail must be postmarked by 03/31/2021.

Uploads and Faxes must be RECEIVED in our office by 03/31/2021 at 11:59 pm PT.

The processing of claims received in March may be delayed so please submit your claims as early as possible with the proper documentation.

What's New

If you plan to Upload or Fax your Claims
Please send each individual claim form (without instructions) and supporting documentation as a single, multi-page file or fax transmission. Do not include the language pages from the Explaination of Benefits ("EOB") documents from your insurance company.

If you cannot upload a single, multi-page, PDF file, please submit your claim via fax or US Mail.

You may now upload your documents
In December, we updated the way you can send us us electronic documents, see more at Incomming emails have been discontinued. If you are submitting more than one page, your documents must be scanned into a single PDF file or they will not be processed. Please note that the system will not accept password protected documents.

The Entertainment Flex Plan Office Remains Operational
To maintain a safer workplace, approximately one half of our staff is working remotely. Due to the pandemic, the Flex Plan office is closed to the public and is not accepting visitors or document drop-offs.

Incoming and outgoing mail cannot be processed remotely. As you know the US Postal Service has been affected due to personnel shortages and mail delivery times are delayed.

To ensure you receive timely delivery of your notices, we would appreciate your help by signing up for email delivery.

We also ask that you communicate with us electronically and refrain from using US Mail, if possible.

COVID-19 Updates
As a result of the COVID-19 Pandemic's impact on Flex Plan Participants, the Trustees of the Entertainment Industry Flex Plan have approved the following:

⚬ The copayment for the testing of COVID-19 is waived for the insurance plans offered by the Flex Plan (Plan 60, Plan 80, and Kaiser)

⚬ The $20.00 reinstatement fee is waived through 01/31/2021

⚬ The 4% credit card convenience fee is waived through 01/31/2021

Sign-up for your Telemedicine Benefit before you need it
All of the medical insurance benefits offered through the Flex Plan have telemedicine. This allows you to make a video call (for less than an office visit) without having to go to a doctor's office or emergency room.

You can have a private and secure video visit with a board-certified doctor 24/7 on your smartphone, tablet, or computer with a webcam. It is a quick and easy way to get the care you need with no appointments or long wait times.

When your own doctor is unavailable, use telemedicine if you have pink eye, a cold, the flu, a fever, allergies, a sinus infection, or other common health conditions. A doctor can assess your condition, provide a treatment plan, and even send a prescription to your pharmacy, if needed.

Important: You must register for this service before you can use it. Register now before you need to use it. Consider loading it on your mobile device so it will be with you at all times.

Registration Information:

  Plan 60 and Plan 80
⚬ Copayments $20 and $15 respectively

  Kaiser (California Only)
⚬ Copayment $0

If you don't have Flex Plan coverage, check with your carrier to see if they offer telemedicine benefits. If they do, be sure to register.

Checking to see if we have received a document?
If you are trying to verify receipt of a document sent via US Mail or Fax, please allow 5-7 days due to the high volume of documents received. Please retain fax transmission logs. Our new Document Upload page provides you with an immediate confirmation of your successful document upload.

Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always guaranteed for the calendar year. If you still have an individual or exchange policy, you should compare the benefits and rates of your current plan to the plans offered through the Flex Plan to see which option is best for you.

  If you are covered by Exchange or Individual Policy you cannot use employer contributions for the payment of those premiums. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses (unless you have "Grandfathered" monies in your account). Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at

Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.


The Entertainment Industry Flex Plan was created in 1985 to provide benefit solutions for Union Members in the Entertainment Industry. During this lengthy period of time, we have evolved to represent many affiliations of Unions throughout the United States and more than 31,000 members. As a result, we have learned and therefore refined what we do to continually improve service to our membership.

© 2021 Entertainment Industry Flex Plan         Privacy Notice         Policy on Participants Abusing Staff