COVID-19 Update

The Entertainment Flex Plan Office is Open
The Governor of California issued a "Stay at Home" order to all California residents and ordered all non-essential businesses to close.

We are making every effort to continue to service Plan participants to the best of our abilities in light of the global pandemic from COVID-19. We are working to conform to CDC, Department of Labor, HHS, county, and city workplace recommendations to protect our staff and minimize staff absenteeism.

The Flex Plan is an "essential business" because we provide health and welfare benefits to our participants, so we will remain open. To maintain a safer workplace, approximately a third of our staff is working remotely.

Incoming and outgoing mail cannot be processed remotely. We expect the US Postal Service will be affected due to personnel shortages as well as the additional burden of more letters and packages shipped via US Mail. For this reason, we believe there will be delays in the receipt and delivery of US mail.

We would appreciate your help by signing up for email delivery.

We also ask that you communicate with us electronically and refrain from using US Mail, if possible.

Important Dates

06/17/2020
Projected July eligibility billing date
06/30/2020
Payments for July Eligibility must be made by 03:00 pm PT
06/30/2020
2019 Claims Deadline Extended Claims sent by US Mail must be postmarked by 11:59pm PT 06/30/2020.

Faxes/E-mails must be RECEIVED in our office by 11:59 pm PT 06/30/2020.

The processing of claims received in March may be delayed so please submit your claims as early as possible with the proper documentation. Refer to the instructions on the claim form for more information.

What's New

COVID-19 Updates
As a result of the COVID-19 Pandemic's impact on Flex Plan Participants, the Trustees of the Entertainment Industry Flex Plan have approved the following:

⚬ The copayment for the testing of COVID-19 is waived for the insurance plans offered by the Flex Plan (Plan 60, Plan 80, and Kaiser)

⚬ The 2019 Claims Submission Deadline has been extended until 06/30/2020.

⚬ The $20.00 reinstatement fee is waived for 90 days (05/01/2020 - 07/31/2020).

⚬ The 4% credit card convenience fee is waived for 90 days (04/25/2020 - 07/25/2020)


Sign-up for your Telemedicine Benefit before you need it
All of the medical insurance benefits offered through the Flex Plan have telemedicine. This allows you to make a video call (for less than an office visit) without having to go to a doctor s office or emergency room.

You can have a private and secure video visit with a board-certified doctor 24/7 on your smartphone, tablet, or computer with a webcam. It is a quick and easy way to get the care you need with no appointments or long wait times.

When your own doctor is unavailable, use telemedicine if you have pink eye, a cold, the flu, a fever, allergies, a sinus infection, or other common health conditions. A doctor can assess your condition, provide a treatment plan, and even send a prescription to your pharmacy, if needed.

Important: You must register for this service before you can use it. Register now before you need to use it. Consider loading it on your mobile device so it will be with you at all times.

Registration Information:

  Plan 60 and Plan 80
⚬ Copayments $20 and $15 respectively

  Kaiser (California Only)
⚬ Copayment $0

If you don't have Flex Plan coverage, check with your carrier to see if they offer telemedicine benefits. If they do, be sure to register.

Checking to see if we have received a document?
If you are trying to verify receipt of a document sent via US Mail, Fax or Email has been received, please allow 5-7 days due to the high volume of documents received. Please retain fax transmission logs and email automatic responses.

We expect call volume to be high between March 28 and April 5 so we encourage you to check on-line to verify if your documents have been received.

Anyone who is considering or is already covered by an Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always guaranteed for the calendar year. If you still have an individual or exchange policy, you should compare the benefits and rates of your current plan to the plans offered through the Flex Plan to see which option is best for you.

           www.flexplan.com/aca-compare

If you are covered by Exchange or Individual Policy you cannot use employer contributions for the payment of those premiums. In addition, if you or your dependents are not covered by a group insurance contract, the employer monies cannot be used for reimbursement of out-of-pocket medical expenses (unless you have "Grandfathered" monies in your account). Your group insurance may be any group policy, it does not have to be a Flex Plan group policy. For more information please review our Frequently Asked Questions on this topic at www.flexplan.com/aca

Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment Information". You can also make a payment through our Automated Member Services System, Option 2.

Welcome

The Entertainment Industry Flex Plan was created in 1985 to provide benefit solutions for Union Members in the Entertainment Industry. During this lengthy period of time, we have evolved to represent many affiliations of Unions throughout the United States and more than 31,000 members. As a result, we have learned and therefore refined what we do to continually improve service to our membership.


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