If you plan to Upload or Fax your Claims
Please send each individual claim form (without instructions) and supporting
documentation as a single, multi-page file or fax transmission. Do not include
the language pages from the Explaination of Benefits ("EOB") documents from
your insurance company.
If you cannot upload a single, multi-page, PDF file, please submit your claim
via fax or US Mail.
You may now upload your documents
In December, we updated the way you can send us us electronic
documents, see more at www.flexplan.com/Upload_Announcement. Incomming emails
have been discontinued. If you are submitting more than one page, your
documents must be scanned into a single PDF file or they will not be processed.
Please note that the system will not accept password protected documents.
The Entertainment Flex Plan Office Remains Operational
To maintain a safer workplace, approximately one half of our staff is working
remotely. Due to the pandemic, the Flex Plan office is closed to the public
and is not accepting visitors or document drop-offs.
Incoming and outgoing mail cannot be processed remotely. As you know the
US Postal Service has been affected due to personnel shortages and mail
delivery times are delayed.
To ensure you receive timely delivery of your notices, we would appreciate
your help by signing up for
email delivery.
We also ask that you communicate with us electronically and refrain from using
US Mail, if possible.
COVID-19 Updates
As a result of the COVID-19 Pandemic's impact on Flex Plan Participants, the
Trustees of the Entertainment Industry Flex Plan have approved the following:
⚬ The copayment for the testing of COVID-19 is waived for
the insurance plans offered by the Flex Plan (Plan 60, Plan 80, and
Kaiser)
⚬ The $20.00 reinstatement fee is waived
through 01/31/2021
⚬ The 4% credit card convenience fee is
waived through 01/31/2021
Sign-up for your Telemedicine Benefit before you need it
All of the medical insurance benefits offered through the Flex Plan have
telemedicine. This allows you to make a video call (for less than an office
visit) without having to go to a doctor's office or emergency room.
You can have a private and secure video visit with a board-certified doctor
24/7 on your smartphone, tablet, or computer with a webcam. It is a quick and
easy way to get the care you need with no appointments or long wait times.
When your own doctor is unavailable, use telemedicine if you have pink eye, a
cold, the flu, a fever, allergies, a sinus infection, or other common health
conditions. A doctor can assess your condition, provide a treatment plan, and
even send a prescription to your pharmacy, if needed.
Important: You must register for this service before you can use it. Register
now before you need to use it. Consider loading it on your mobile device so
it will be with you at all times.
Registration Information:
Plan 60 and
Plan 80
⚬ Copayments $20 and $15 respectively
Kaiser
(California Only)
⚬ Copayment $0
If you don't have Flex Plan coverage, check with your carrier to see if they
offer telemedicine benefits. If they do, be sure to register.
Checking to see if we have received a document?
If you are trying to verify receipt of a document sent via US Mail or Fax,
please allow 5-7 days due to the high volume of documents received. Please
retain fax transmission logs. Our new Document Upload page provides you with
an immediate confirmation of your successful document upload.
Anyone who is considering or is already covered by an
Exchange or Individual Policy should review this information first.
The group insurance rates for plans offered by the Flex Plan are always
guaranteed for the calendar year. If you still have an individual or exchange
policy, you should compare the benefits and rates of your current plan to the
plans offered through the Flex Plan to see which option is best for you.
www.flexplan.com/aca-compare
If you are covered by Exchange or Individual Policy you cannot use employer
contributions for the payment of those premiums. In addition, if you or your
dependents are not covered by a group insurance contract, the employer monies
cannot be used for reimbursement of out-of-pocket medical expenses (unless you
have "Grandfathered" monies in your account). Your group insurance may be any
group policy, it does not have to be a Flex Plan group policy. For more
information please review our Frequently Asked Questions on this topic at
www.flexplan.com/aca
Need to make a Self Payment?
You may make a payment after you log-in by clicking on "Self Payment
Information". You can also make a payment through our Automated Member
Services System, Option 2.
The Entertainment Industry Flex Plan was created in 1985 to provide benefit solutions for Union Members in the Entertainment Industry. During this lengthy period of time, we have evolved to represent many affiliations of Unions throughout the United States and more than 31,000 members. As a result, we have learned and therefore refined what we do to continually improve service to our membership.