Important Medical Insurance Status Information
If you missed Open Enrollment and did not submit an insurance verification form for the current calendar year, please call Member Services to request an insurance verification form. Not only will you avoid automatic enrollment for medical insurance coverage from the Flex Plan (if your account balance is $1,600 or more), but you may be eligible for reimbursement of premiums and out-of-pocket expenses if you are covered by a group insurance plan. Please call our Member Services Department at (323) 993-8888 or (888) 353-9401, Option 1, Monday through Friday between the hours of 07:30 am to 05:00 pm PT.
Important Reimbursement Claim Information
Please read before submitting your next claim.
Proof of payment for claims is not required and should not be submitted. The Flex Plan is only required to verify that members have incurred covered expenses. Evidence of Expense must be submitted for all claims. For medical services an Explanation of Benefits (EOB) is the only document that should be submitted. If an EOB is not available, a written statement from the provider containing the information described on the claim form may be submitted.
Verify the receipt of a fax, document or e-mail on-line
You can see what documents we have received from you after logging-in by clicking on "Documents Received". Mail, depending on our volume, may take 1 to 3 business days to display after receipt.
Email Validation Procedure
When you register to log in you will be sent a validation email. When you receive the email, click on the link, you will prompted to enter your PIN. Once you enter your PIN you will be logged in. This process must be completed one time prior to accessing personal account information. Once you have validated your account, you may login as usual.